ORDERS

<p class="MsoNormal">We’re really sorry to hear that your new toy arrived broken. That’s not the experience we want you to have. But don’t worry, we’re here to make things right! Here’s how you can request an exchange:<o:p></o:p></p><ol><li>Tap on the "Profile" icon in the navigation bar.<o:p></o:p></li><li>On the Profile page, click on the&nbsp;"Settings" button.<o:p></o:p></li><li>Go to&nbsp;"My Orders"&nbsp;in profile settings.<o:p></o:p></li><li>Tap on the product you wish to exchange.<o:p></o:p></li><li>Tap on the "Request Exchange" button&nbsp;in the bottom section.<o:p></o:p></li><li>Select the reason for exchange.<o:p></o:p></li><li>You will receive a confirmation on your request and a pick up will be scheduled.</li><li>Your new toy will be delivered once the exchange is processed. You can view the status in the "My Orders" section.</li></ol>

I received a broken toy. What should I do?

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